My Little Halo Alternative Clothing Terms and Conditions
Shipping and Delivery
Most items are dispatched first class within 3-5 business days, however where possible items may be dispatched sooner. If in the rare circumstance that dispatch will take longer than 5 business days, customers will be contacted and kept updated on the whereabouts of their order. All UK orders will be sent by first class royal mail and overseas orders by standard airmail.
As most items are handmade especially to fit the measurements customers supply, customers will be unable to cancel an order for any of these items and wont be able to receive a refund or exchange unless goods are faulty. This is because these are considered as custom made items. (These items include skirts, dresses, t shirts, corsets, tops, belts, long sleeved tops and leggings and any item where customers have to enter their own measurements.)
Any items that have not been custom hand made to the customers supplied measurements and are therefore items stocked, (including one of a kind items, sale items, hoodies, bags, hair clips, earrings, necklaces, bracelets, sleeves/arm warmers, all baby clothing/items and bikini tops.) These are not considered as being custom made to order and therefore customers do have a right to cancel an order for any of the above items. Customers wishing to cancel an order of any of the above items have 7 working days to do so. The order must be cancelled via email contact or by letter. Orders cancelled by email will be taken from the day the email was sent and cancellations by post will be counted from the day the letter was sent. Where an order is cancelled after receipt of the goods, customers are expected the pay the cost of returning the item/s by post. Customers returning goods have 10 working days to do so and are expected to return items in good and undamaged condition in the original plastic packaging. All refunds will be issued within 30 days.